The Access Card — also known as the CredAbility Card or Nimbus Card — is a recognised proof of access needs, accepted at many venues and attractions across the UK and abroad.
The card displays a series of symbols on the front, each representing the adjustments or support you may require. This helps service providers understand your needs quickly and respectfully, without the need for detailed explanations every time you visit somewhere new.
- Standing & Queuing:
For people who have difficulty standing for long periods or who struggle to understand the concept of a queue. - Wheelchair Access:
For those who require level access and are unable to manage any steps. - Distance:
For people who find walking — or self-propelling a wheelchair — over longer distances difficult. - Urgent Toilet Needs:
For anyone who needs immediate access to toilet facilities due to continence or medical reasons. - Assistance Dogs:
For officially trained assistance dogs who support their handler in public spaces (not typically for emotional support animals). - Essential Companion:
For individuals who would find it significantly difficult to access or engage with services without support — beyond what would normally be expected from friends or family members. - Audible Information:
For people who have difficulty accessing or processing audible information. It may be relevant to deaf people or those with hearing impairments. - Visual Information:
For people who find accessing visual information a barrier. This may include people with visual impairments who require alternative formats or guidance. - Miscellaneous:
This category is for everything thing else, and providers are encouraged to seek more information directly from you about how they might be able to support any needs not covered by the other symbols. For example, photo-sensitive epilepsy.
You can learn more or apply for an Access Card here:
👉 Access Card Official Site
“Having the Access Card means I don’t have to explain my son’s needs over and over — the symbols do it for us.” – Rachel, mum of a 10-year-old with autism
“It’s made days out so much less stressful. Staff instantly understand what support we need.” – Dan, dad and carer
“It’s recognised at so many venues — it’s like having a passport to accessibility.” – Leanne, wheelchair user
SEN Access 